Are you investing in the development of your staff? Latest research shows that nurturing positive employee relationships is no different or less important than cultivating loyal customers. Besides remuneration, employees want other intangible things from their employers: purpose, responsibilities, autonomy, flexibility and opportunity for innovation. They also yearn for employers that focus on their personal development and well-being, including employer-funded professional and personal development programmes.
i-Fundi offers high quality, accredited skills programmes that develop critical competencies to help staff and managers excel at work and in their personal lives. Programmes can be taken individually – delivered in-house or on campus – or attended progressively as part of the Further Education and Training Certificate: Generic Management level 4 qualification programme.
We invite you to take a look at some of our popular programmes and contact us today for more information on in-house delivery or campus attendance.
Effective time management
- Explain the principles of time management
- Reflect on own use of time
- Reflect on team / section / department’s use of time
- Explain the relationship between time and productivity
- Avoid time wasters
- Use the time management process to management own and team time effectively
- Use time management tools (diary, task lists, weekly planner, monthly planners and work plans)
- Implement and monitor work
Problem solving and decision making
- Differentiate between problem solving and decision making
- Define the problem
- Investigate the problem
- Generate potential problem solutions by using problem solving techniques (brainstorming, creative thinking techniques, mind mapping and Delphi)
- Evaluate the solutions
- Select the optimal solution
- Evaluate the implementation of the solution
Running effective meetings
- Plan a meeting
- Prepare for a meeting
- Conduct a structured meeting
- Deal with differing views and opinions during the meeting
- Record meetings
- Distribute the records of meetings
- Follow up on action plans after meetings
Understanding Management
- Explain the role managers play in an organisation
- Discuss the various organisational strictures (hierarchical, functional, matrix etc.)
- Describe the relationship between junior managers and other roles in an organisation.
- Differentiate between core and support functions in an organisation
- Explain the management process and the management functions (planning, organising, leading, controlling)
Managing Teams
- The building blocks of effective teams
- The role of team members
- The role of the team leader
- Explain the impact of groups dynamics
- Induct a new team member into the team
- Manage team and individual performance
- Motivate a team
- Build an effective team
- Manage conflict in teams
Managing Customer Service
- Understand the importance of customer service
- Demonstrate a customer service approach
- Understand how your own behavior affects the behavior of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
Social Media
- New or existing managers in any department
- Supervisors being prepared for managerial positions
About Us
i-Fundi is a private Further Education and Training institute, registered with Umalusi and the Services SETA. We offer a range of accredited qualifications and skills programmes and end to end learnership management services for businesses wanting to up-skill new or existing staff. i-Fundi is a Level 1 Certified Contributor (135%) in terms of the BBBEE scorecard rating. Having worked with close to 10,000 learners for some of South Africa’s leading companies, we have the skills and experience to help your business succeed.
For more information about the programme, or how to implement learnerships in your organisation, contact Reggie Leseane: reggie@i-fundi.com, or telephone 0861678882.
To check out our full range of qualifications and short courses.