Topics covered include:-

Personal Effectiveness

• What does it take to be successful?
• Determining my purpose
• Achieving personal goals
• Advancing my career

Workplace relationships

• Manage own work performance in relation to an organisation’s performance management system
• Describe how to manage workplace relationships
• Manage risk in own work environment

Ethics and Compliance Issues

• Demonstrate knowledge and application of ethical conduct in a business environment
• Demonstrate knowledge and understanding of issues of compliance or non-activity that could result in civil or `criminal liability in terms of business law

Customer Care and Electronics systems

• Apply the skills of customer care in specific work environment
• Use an electronic system as a tool in financial services context
• Demonstrate knowledge of Insurable risk

Introduction to insurance contracts and principles

• Demonstrate knowledge of insurable risks
• Apply the law of contract to insurance

Knowing one’s product is key to giving good advice to clients. This section discusses the various forms of cover that are available, their benefits and how to find solutions that best meet the client’s needs. This includes life insurance, dreaded diseases, disability, retirement and group products.
Topics covered include:-

Life insurance Cover

• Describe life insurance
• Indicate the scope of life insurance
• Analyse the different products available in the Long-term Insurance industry and the benefits of each

Dreaded Diseases & Disability Insurance

• Investigate dreaded disease products and their place in wealth management
• Describe disability insurance solutions in the context of financial planning

Group Life Insurance

• Describe group insured benefits

The need to plan for retirement

• Investigate the need to provide financially for own retirement

Other types of insurance for business and health are introduced here. The insurance industry is placed into a larger context. That covers topics such as the role of insurance within the financial sector, wealth creation, public perception and other developments that impact on the industry, including fraud.
Topics covered include:-

Structure of Financial Industry

• Explain the structure of the financial services industry in South Africa

Structure of Healthcare in South Africa

• Describe healthcare in South Africa

Role of insurance in Business

• Analyse the Financial Services Industry in South Africa and the role of insurance in a business environment

Current Events Reported in the Media

• Analyse new developments reported in the media that could impact on long term insurance

Control of Fraud in Long term insurance

• Describe the control of fraud in Long-term Insurance

A representative needs a solid grasp of financial concepts to guide his/her clients. In this section, financial statements are analysed, the principles of income tax explained and how risks impact individuals financially.
This module covers:

• Interpreting Basic Financial Statements
• Describing and applying the principle of personal income tax
• Investigating ways of managing financial risks in own lives

Students will learn:-

• • • Basic mathematical concepts taught in school are revised and extended to the world of finance, which must be mastered by any representative in-order-to advise clients correctly. These skills become even more important for a person to eventually be promoted.
    • How to use mathematics to investigate and monitor the financial aspects of personal business, national and international issues
    • How to apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
    • How to represent, analyse and calculate shape and motion in 2 and 3-dimensional space in different contexts

Every professional needs good communication skills, be they written or verbal.  Insurance representatives need them to process large amounts of information, understand contracts, for reports and to persuade people in conversations or presentations.

This module will cover how to:-

• Engage in sustained oral communication and evaluate spoken texts
• Read analyse and respond to variety of texts
• Write for a wide range of contexts
• Use languages and communication in occupational learning programmes

South Africa is a multicultural society with 9 languages. Given the importance of the emerging market, it is an advantage that representatives are able to communicate in more than one language. This section develops these skills further.

This module will cover how to:-

• • • Accommodate audience context needs in oral communication
    • Interpret and use information from texts
    • Write text for a range of communicative contexts
    • Use languages and communication in occupational learning programmes