fbpx

SUPERVISOR TRAINING

Typically, top-performing contact centre agents are promoted to become team leaders with little actual preparation for their new responsibility.

This course is an opportunity for:

  • Candidates who want to take a step forward in their career and bridge the gap between senior consultant and team leader
  • Experienced supervisors, who would like to improve their growth and promotion potential by aligning their skills to a formal, internationally recognised qualification
  • Organisations wanting to improve performance by strengthening the leadership of their teams.

Participants will learn to:

  • Achieve their own personal and career goals
  • Manage their time, finances and stress levels better
  • Exceed contact centre benchmarks
  • Use contact centre statistics to manage performance
  • Apply contact centre best practise to improve on schedule adherence, call quality,
  • targets, duration and first call resolution.
  • Stand out as leaders by being able to motivate and guide their teams
  • Build team members through effective coaching and mentoring
  • Develop their personal communication, writing and presentation skills

REGISTER FOR THE COURSE

IF YOU ARE AN INDIVIDUAL CLICK HERE.
IF YOU WANT TO REGISTER AS PART OF A COMPANY CLICK HERE.