National Certificates Archives

Financial year-end learnership specials

Is your company on track to meet its BBBEE and WSP targets for Skills Development this financial year-end? It’s not too late to boost your scorecard and build talent by enrolling staff on learnerships now.

i-Fundi offers over 15 accredited qualifications and 100 short courses that cover the most common technical skills needed by business. Programmes can be run in-house, or at our centrally-located campus, commencing in April.

We invite you to take a look at some of our popular qualifications and contact us to discuss discounted year-end rates and getting started.

National Certificate: Business Administration NQF4

Every business needs an efficient team of office administrators to provide support on projects and business tasks. The role of an office administrator in an organization is significant because they ensure that senior staff can work efficiently and effectively.

Empowering your admin team with this professional qualification helps them to:

Deal with customers
Manage service providers
Deal with fraud
Control stock and fixed assets and much more

National Certificate: Project Management NQF4

The project management approach has become an important part of running the modern economy. It is used extensively in business, construction, engineering, manufacturing, the public sector, the military and NGO’s to plan, manage, control and evaluate projects.

This qualification provides a solid grounding in the theory and practice of project management to improve the quality of your organisations key programmes.

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National Certificate: Generic Management NQF4

Are your managers operating at peak performance? Effective management is the cornerstone of any thriving business. People get promoted into managerial positions because they excel at what they do, but often they have not received adequate training in the principles of management, including delegation, communication and leadership. Lack of these critical skills can lead to stress and poor personal and business performance. Through this qualification, your senior staff gain skills to:

Comprehend the principles of management
Set goals and make the right decision
Lead people to success
Communicate effectively
Motivate individuals and teams

About i-Fundi

i-Fundi is a private Further Education and Training institute, registered with Umalusi and the Services Seta. i-Fundi is a Level 2 Certified Contributor in terms of the BBBEE scorecard rating. We offer end-to-end learnership management services for business wanting to up-skill existing staff, or train new-hires. Having managed nearly 10,000 learners for some of South Africa’s leading companies, we have the skills to help you succeed.

For more information about our programmes, or how to implement learnerships in your organisation, contact Reggie Leseane: reggie@i-fundi.com, or telephone 0861 678 882 / 011 290 5900.

Gain Competitive Advantage For Your Business!

Skills Development: From compliance to competitive advantage

With the passing of the new BBBEE codes, contact centres are required to have 5% of staff enrolled on learnerships. In addition, to meet compliance requirements, 85% of inhouse training needs to be accredited. i-Fundi can help you turn the headache and cost of skills development compliance to an opportunity to develop a competitive advantage for your business.

We offer a range of accredited qualifications and skills programmes that can be tailored to meet your specific training requirements. With end to end learnership management services and 15 years experience in the industry, our clients benefit from an improved BBBEE score, more skilled, productive and loyal staff, salary savings and tax rebates.

We invite you to take a look at our range of programmes and contact us to discuss how to shift your skills development strategy from mere compliance to competitive advantage.

National Certificates: Contact Centre NQF 2 & NQF3 (Agent)

Great contact centres are made of extraordinary people. With the current shortage of skilled agents in the industry, finding the right people is easier said than done. Enrolling new or current employees on a contact centre qualification helps to build capacity and give your staff skills they need to succeed. Knowing that you are willing to invest in their development improves motivation, retention and engagement, all of which creates satisfied customers.

Our progamme covers topics as:

Customer service that stands out from your competitors
Closing sales time and again
Collecting debt for results
Communicate and negotiate assertively
Making your point, verbally and in writing
Manage information and data effectively

National Certificate: Contact Centre NQF4 ( Supervisor)

Typically, the best contact centre agents are promoted to supervisory roles with minimum preparation. Despite their obvious importance, supervisors receive little training or coaching. Many team leaders struggle with managing people. Amongst the biggest challenges that they face are poor schedule adherence, absenteeism, a lack of motivation and a sense of ownership by their agents.This course inspires participants to:

Strive to become their personal best
Coach, manage and lead their team positively
Improve performance in terms of schedule adherence, call quality and call ownership to improve service, sales or debt collection
Use call centre statistics for monitoring, to solve problems and to make decisions

Featured Contact Centre Skills Programmes

About i-Fundi

i-Fundi is a private Further Education and Training college, registered with Umalusi and the Services Seta. i-Fundi is a Level 2 Certified Contributor (135%) in terms of the BBBEE scorecard rating. We offer end-to-end learnership management services for businesses wanting to upskill existing staff, or train new-hires. Having managed nearly 10,000 learners for some of South Africa’s leading companies, we have the skills to help you succeed.

For more information on our qualifications or short courses, contact us or call us on 0861678882