Workplace Violence – How to Manage Anger and Violence in the Workplace

Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this day workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.

How You Will Benefit:

• Understand what workplace violence is
• Be able to identify some warning signs of violence
• Understand the cycle of anger
• Understand Albert Bandura’s behavior wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others’ anger
• Have better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
• Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level

Programme Outline

• Albert Bandura’s behavior wheel
• Warning signs of violence
• McClure’s seven step anger management process
• Communication skills
• Problem solving tools
• Stress management techniques
• Norman Keith’s nine components of a violence prevention program
• Turner’s fourteen stages of threat response
• Developing a risk assessment program
• Incident response checklist